OPERATIONAL INTELLIGENCE is a category of real-time dynamic, business analytics that delivers visibility and insight into data, streaming events and business operations. OI solutions run queries against streaming data feeds and event data to deliver analytic results as operational instructions.

ROOT-CAUSE ANALYSIS is often used in proactive management to identify the root cause of a problem, that is, the factor that was the main cause of that problem.

RCA can be decomposed into four steps:

• Identify and describe the problem clearly.
• Establish a timeline from the normal situation up to the time the problem occurred.
• Distinguish between the root cause and other causal factors (e.g., using event correlation).
• Establish a causal graph between the root cause and the problem.

EVENT PROCESSING is a method of tracking and analyzing streams of information (data) about things that happen (events),and deriving a conclusion from them.

COMPLEX EVENT PROCESSING consists of a set of concepts and techniques developed in the early 1990s for processing real-time events and extracting information from event streams as they arrive. The goal of complex event processing is to identify meaningful events (such as opportunities or threats) in real-time situations and respond to them as quickly as possible.

BUSINESS ACTIVITY MONITORING  (BAM) is software that aids in monitoring of business activities, as those activities are implemented in computer systems.

BUSINESS PROCESS MANAGEMENT  (BPM) is the discipline in which people use various methods to discover, monitor, analyze, measure, improve, optimize, and automate business processes. Any combination of methods used to manage a company’s business processes is BPM. Processes can be structured and repeatable or unstructured and variable. 

ARTIFICIAL INTELLIGENCE is often used to describe machines that mimic “cognitive” functions that humans associate with the human mind such as “learning” and “problem solving”.

TRACEABILITY is the capability to trace something. In some cases, it is interpreted as the ability to verify the history, location, or application of an item by means of documented recorded identification.Other common definitions include the capability (and implementation) of keeping track of a given set or type of information to a given degree, or the ability to chronologically interrelate uniquely identifiable entities in a way that is verifiable.

Traceability is applicable to measurement, supply chain, software development, healthcare and security.